_________ are the collective values of a company that are used to evaluate whether the behavior of members of the organization are considered appropriate and acceptable.
Ans: b) Ethics
_______________ is a good place for virtual assistants to advertise their services.
Ans: d) Websites
________________ are the values that people use to decide whether a particular action or behavior is considered appropriate and acceptable.
Ans: b) Ethics
________________ is a free online document creation and storage service that allows you to create and share your work with others online.
Ans: b) Google Docs
_________________ is a virtual assistant’s primary tool for reaching and
communicating with their clients.
Ans: a) Email
_________________ is an online classified ad website where individuals and businesses can post ads for free, or for a low fee in some categories and areas.
Ans: a) Craigslist
_________________ programs are advanced text editing applications that support additional formatting features to allow for more sophisticated documents.
Ans: a) Word processing
_________________ programs are used to create newsletters and other image based documents.
Ans: d) Graphics
_________________ provides basic information including a list of the services you intend to provide and their prices.
Ans: b) Marketing plan
_________________ provides instant messaging services.
Ans: c) both a and b. a) Skype b) Windows Live
__________________ is used to send and receive funds from around the world.
Ans: c) PayPal
__________________ is used to send and receive funds from around the world.
Ans: b) Spreadsheet
___________________ computing is the use of shared resources, information and software over the Internet rather than locally on a computer or other de
Ans: d) Cloud
___________________ is developing web content in such a way that you will increase your search engine ranking, making it easier for visitors to find you.
Ans: c) Search engine optimization
____________________ can free up quite a bit of time that you can turn into billable hours for clients.
Ans: d) All of the above
____________________ has had many plugins created for popular website platforms like WordPress and Joomla, apps for smart phones and tablets, and tools for use with software programs like Excel.
Ans: d) StatCounter
___________________ is the use of shared resources, information and software over the Internet rather than locally on a computer or other device.
Ans: a) Cloudcomputing
________________________ is a mobile or remote work-environment equipped with telecommunication links and basic office furniture, but without a fixed office space.
Ans: c) Virtual office
10 people do a web search. In response, they see links to a variety of web pages. Three of the 10 people choose one particular link. That link then has a
__________ click through rate.
Ans: b) 30 percent
A _______________ is a business set up by law to act as a single person.
Ans: a) sole proprietorship
A _______________ is a set of one or more keys that when pressed trigger a specific software or operating system action.
Ans: a) Keyboard shortcut
A good way to combat procrastination is to prioritize a daily task list on the basis of ________________________.
Ans: d) ordered list
A package of information about a business that is given to new clients is called a _______________________.
Ans: d) intro package
A(n)________________ policy covers monetary damage that a client may suffer if they receive faulty services and protects the service provider in the event that they are sued.
Ans: a) professional liability
A(n)_________________ is a short summary used to describe a product, service or business that can be delivered within the short span of time.
Ans: a) elevator pitch
A(n)___________________ is a legal contract that defines the confidential information and knowledge that the parties wish to share with one another, but also want to be restricted from any other third parties outside the contract.
Ans: a) independent contractor agreement
A(n)___________________ serves as the main point of contact for the company by answering phone calls, taking messages, scheduling appointments and making travel arrangements.
Ans: a) virtual receptionist
All of the following are social bookmarking sites except ____________________.
Ans: b) Digg
An effective communicator should never ___________________.
Ans: b) blame when speaking on the phone
An organization should use _________________ for their bookkeeping system.
Ans: d) All of the above
Basic skills that are required to be successful as a Virtual Assistant include __________________.
Ans: c) good communication skills
Cloaking is a controversial SEO technique. What does it involve?
Ans: a) Increasing the keyword density on the web pages
Creating a work schedule will help you to _________________________.
Ans: d) All of the above
Delays in social media communications are due to __________________.
Ans: b) the individual
Fraud, breach of fiduciary duty, misrepresentation and unethical acts such as using a client’s confidential information to compete against them are known as ___________.
Ans: c) unfair practices
Google displays up to _____ characters of a webpage’s Title Tag.
Ans: c) 66
It makes sense to charge lower fees for ________________.
Ans: b) simple jobs
Measuring the strengths, opportunities, weaknesses and threats of an organization is known as ____________________.
Ans: c) SWOT analysis
Press ___________ to paste contents of clipboard.
Ans: c) Ctrl + V
Press ___________ to search and replace in a word document.
Ans: a) Ctrl + H
Prices for your services should be ___________________.
Ans: c) dependent on your experience
Search engines do not index some common words (such as “or” , “and” , “when” , and “in” ) within the webpage. What are these common words called?
Ans: d) Stop words
Social media platforms can be used for __________________________.
Ans: d) All of the above
The _____________ of a website is very important.
Ans: d) All of the above
The business image for an organization that caters to entertainers should be _________________________.
Ans: b) business-like and professional
VAs typically calculate approximately _________ of their non-billable time to cover business duties like paperwork and marketing.
Ans: a) 5%
Virtual Assistants must protect all confidential information that they obtain while working with clients due to ___________________.
Ans: a) Business ethics
Virtual assistants should always ______________________.
Ans: d) All of the above
VoIP services cannot be used for ______________________.
Ans: b) sending faxes
What does updates to Facebook status resemble most closely?
Ans: b) Posts on Twitter
What is “social media optimization” ?
Ans: c) Creating short content which is easily indexed
What is “social media optimization” ?
Ans: b) Video Blog
What is Anchor Text?
Ans: c) It is the visible text that is hyper linked to another page
What is Keyword Density?
Ans: e) The number of times the keyword is used / (DIVIDED BY) the total word count on the page
What is meant by “micro-blogging” ?
Ans: b) Blogs with limited individual posts, limited by count typically
What is meant by the concept of “viral” in social media?
Ans: a) Social media which is spread to viewers by the customer, growing in popularity
What traditional marketing technique is YouTube closest to?
Ans: b) Television advertising
When making lists, it is best to ___________________.
Ans: c) make a list for each project
When working for a client it is best to have a(n)__________________.
Ans: b) written contract
Which black hat SEO technique is characterized by a method to deceive search engines, by detecting the search engine bot and “feeding” it with a different HTML code than the HTML actually served to users?
Ans: d) Cloaking
Which of the following activities could be looked down upon by Google as per their quality guidelines?
Ans: c) Internationally adding keywords to the TITLE tags and ALT attributes
Which of the following allows a user to access their computer or a clients computer via the Internet?
Ans: a) remote desktop sharing
Which of the following allows users to connect to and monitor up to five social profiles with a free acount?
Ans: c) HootSuite
Which of the following business structures is most common for home based businesses?
Ans: a) sole proprietorship
Which of the following can help to earn more from current customers?
Ans: b) providing additional services
Which of the following gives you common law protection against others in your state using the same name?
Ans: d) All of the above
Which of the following is a characteristic of social media communications?
Ans: d) All of the above
Which of the following is a designation given by the state of residence rather than a federal tax entity?
Ans: a) sole proprietorship
Which of the following is a great way for virtual assistants to meet and network with their peers?
Ans: b) Virtual assistant organizations
Which of the following is NOT a social media platform where users can post their own tips and reviews?
Ans: a) Yelp
Which of the following is NOT an instant messaging application?
Ans: d) Windows Live Messenger
Which of the following is useful for managing both Facebook posts and Twitter feeds?
Ans: a) HootSuite
Which of the following statements about Google’s technical and quality guidelines is true?
Ans: c) Avoid using robots.txt to prevent crawling of search results pages or other auto-generated pages, even if they don’t add much value for users coming search engines.
Which of the following uses videos as the presentation medium?
Ans: d) Vlogs
Which of these is a benefit of having an organized work flow?
Ans: d) All of the above
Why is it important to have a company blog hosted on the company web domain versus a third party blogging site?
Ans: b) Search engine rankings will include hits on the blog as part of the overall website hits
Work invoices should ______________________.
Ans: a) be sent out in a timely manner
Writing down a list of daily tasks in the order they need to be accomplished is a(n)_______________________.
Ans: d) ordered list
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